Harsh Garg's activity on Indie Hackers · Page 3

Recent activity

The most valuable things I've learned thinking about support this month

I started calculating 'revenue protected per support interaction.' It changed how I think about the team.

The consistency cliff: why support quality drops exactly when you're growing fastest

How we accidentally built a customer success function inside support (and what we learned)

We turned our worst support month into our best retention month. Here's exactly what we did.

We turned our worst support month into our best retention month. Here's exactly what we did.

We turned our worst support month into our best retention month. Here's exactly what we did.

We turned our worst support month into our best retention month. Here's exactly what we did.

The consistency cliff: why support quality drops exactly when you're growing fastest

I completely redesigned my B2B SaaS to optimize for "Founder Trust"

What hiring for support taught me about what customers actually need

The 'why behind the question' framework we use to catch churn signals in support

We turned our worst support month into our best retention month. Here's exactly what we did.

The consistency cliff: why support quality drops exactly when you're growing fastest

The onboarding problems hiding in your support inbox (and how to find them)

How we accidentally built a customer success function inside support (and what we learned)

I completely redesigned my B2B SaaS to optimize for "Founder Trust"

I completely redesigned my B2B SaaS to optimize for "Founder Trust"

How we accidentally built a customer success function inside support (and what we learned)

I completely redesigned my B2B SaaS to optimize for "Founder Trust"