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How to have an awkward conversation with your users

How to have an awkward conversation with your users about account sharing and repeating trials.

talking to users

Although we focus on account sharing and repeat trials, this 5 step process can be applied to many different situations. Simply:

  • present the facts,
  • explain the scale,
  • show your value,
  • make it a conversation, and
  • provide a path forward.

Please read the full article on our blog upollo.ai/blog

Have you seen any good or bad examples of a product talking to its users lately?

on November 11, 2022