Is it OK to tell your client, "I don't know"?

Sales and growth is not a fake it until you make it game.

Be clear with your clients and prospects where you stand on services and product.

Here are some good responses to avoid isolating yourself if asked to provide something not in your wheelhouse:

• "Allow me to explore that a little further, and will get right back to you"

• "I have not done that in the past, but I do know another provider that can help us, allow me to help connect"

• "That is something I have thought about too, perhaps there is a way we can pilot a program at no cost to see how it would help you"