Ask IH: Just launched a social media tool. Thoughts on the homepage?
Hi all, recently launched this, and was hoping you could give me some feedback on the home page. Thanks in advance!
Hi all, recently launched this, and was hoping you could give me some feedback on the home page. Thanks in advance!
I've become allergic to the Intercom automatic popup and I immediately close any website that makes a sound without me asking it to do so. I would suggest turning that off.
The same here. Intercom bubble on it's own is OK, but popping up (and with sound!) on every page, even before I even had a time to check out what the page is about - is a bit too much for me also :/
We've had a ton of success with Intercom on our landing pages. It is super annoying to me, but I have a lot of customers who think it is a real person trying to chat with them. They ask all kinds of questions, many of which are answered on the landing page. Still, they like the human touch and our chats have helped many people to sign up.
I suggest that you wait a minimum of 15 secs before doing the popup and probably ramp it up to 30. I also agree with the suggestions to remove it from interior pages. You can always add a button for "Need Help" or "Contact Us" that uses a simple JS call to open the Intercom popup.
Thanks for checking it out. From the side of the table of making a product I can see how popups of any sort feel intrusive. But I have to say, user engagement has very much increased because of it.
Anyhow, noted. Appreciate the feedback and I’ll continue to test user behavior on that front.
Has engagement increased since you installed Intercom, or since you turned on the automatic popup as soon as you enter the website?
It’s still a little early to definitively call it (I’m not getting a ton of traffic to the site yet). While traffic has remained relatively steady, I’ve gotten 3 conversations happening this week via Intercom, which is greater than the 0 I received from using oLark for the prior 2 weeks.
Hi Meridian, have few comments/questions.
Zillionword with something else, maybe more "professional" as the rest of the page is in more formal toneBlogger,Startup,Businessso I can immediately "recognize" myself (in which bucket I belong)I will need a bit more than just "safely" ie. you would need to convince me that you aren't doing some spammy/black-hat/gray-hat stuff. How can you ensure that it is done safely?
Asking for my Pinterest email & password is a huge red flag for me, especially when Pinterest has the API. What is the reasoning behind this?
Cheers 🙌
I didn't make the connection between seeing your site and knowing it complimented Pinterest. Here's why:
-Your colors are green, Pinterest is red. BTW, your greens aren't the same color on the buttons. Which makes the site look amateurish and rushed.
-You don't mention Pinterest in, "Because You Don't Have Time to Pin and Follow a Zillion Times a Day" and it's word number twelve in, "GeniusPin is like having a personal assistant managing and growing your Pinterest account, 24/7, on autopilot."
-You have too much info in the aforementioned text. Keep it simple so it can be absorbed by the reader. Less is more, and only have a few seconds to get the reader interested. For example, 'Put your Pinterest account on autopilot' for the bold, then more details in the second paragraph.
-I don't see any usage of your site/service interacting with Pinterest directly. Just hypothetical drawings, which although nice, makes it seem you don't have an actual product. Have screen shots, a looped webm video in a mock browser, or a marketing video explaining and showing what your service can do.
Heyo Meridian! First off, I think this is a cool idea for folks who get meaningful traction from Pinterest.
My feedback:
"Because You Don't Have Time to Pin and Follow a Zillion Times a Day."
to some wording you used at the bottom of the home page...
"Automate and grow your Pinterest account"
and the supporting tagline to..
"GeniusPin frees you from staying on top of your Pinterest following, automagically."
Hi Meridian,
I really like it and think it's solid. Here's my nitpicky comments (in no particular order):
Having said all this, I think it's a great start and I'm sure it's a product that'll appeal to many - good luck.
James
Great stuff. Thanks for taking the time to write that up. Man, not a lot of love for the Intercom popup on IH :P
I'll try adding a bit of delay to it as to give people some time to browse.
Haha - I guess we're probably at the "we see lots of them" end of the spectrum so perhaps not a fair reflection of your audience? Your experience with it seems to suggest it's working so don't listen to us (what do we know!). Good luck.
Landing page looks good! I went from "what is this" to a pretty solid understanding of what GeniusPin can do really quickly, without ever feeling a terrible moment of "uhh...what?"
Some nitpicks:
That's awesome feedback. Thanks so much for taking the time :)
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You should definitely do this, even if only for the upsell opportunity! I don't think it's a substitute for clearer guidance on choosing a plan up-front, but still. Great suggestion.
"It looks like you're going to run out of credits X days before the end of the month, which means you could miss out on Y new followers. Upgrade now!"
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This looks awesome. Unfortunately I don't have a pinterest process in place yet. Can you help me set one up? I would then add Pinterest and your tool into my marketing systems!
Clear copy, smart concept. I would rephrase the "Follow a Zillion Times a Day" part though.
Can I follow a specific set up users that meet my criteria? Otherwise it would feel spammy. If it's possible, show it on the page.
Overall, you've got a good start. 👍
Thanks for the feedback :) The way you follow users is by specifying a Pinterest account that is similar to yours, or a competitor. That way, you're somewhat guaranteed that they are interested in the subject matter.
Really solid landing page here. I opened it, read a few lines, and immediately understood what it was, so huge win there! I am not your target audience, so I will have to assume that you believe there is a market here for this.