call center vendor?
Hi all! Just looking into options for a new idea I'm investigating.
We'll need a 24/7 accessible call center with reps that are trained in answering our requests specifically, preferably in the US.
We could route all the calls through Twilio so we can log them, but it would be nice if the vendor has some way to track usage, get call records if we'd like to review them for QA, etc.
Looking for good recommendations for vendors and/or tips and tricks!
I own a call center business in Guadalajara, Mexico. I am US based and my partner is in Guadalajara and runs the day to day operations of the business. Our business is growing pretty fast and we are looking to expand to a second shift, and a third shift to have 24 hour coverage for clients who require it. Guadalajara has an economy of English speaking young labor force, many of whom spent most of their youth in the US and speak with American colloquialism and fluency. Our dialer software tracks call records. Would be happy to answer your questions and/or provide services for your venture.