13 chatbot and AI experts on whether chatbots are a threat to support agents

We decided to go straight to the big guns and find out what they think about it. We sought opinions from 13 Chatbots and AI experts from around the globe and asked them the following question:

Are chatbots a threat to 2.2. million support agent’s jobs?
Why do you think they are or they aren’t a threat?
Here you will find the responses from each of these experts compiled for you: https://www.kommunicate.io/blog/whether-chatbots-are-a-threat-to-support-agents-expert-roundup/

The panel includes:
Larry Kim, Dennis Mortensen, Catriona Wallace and 10 more leading AI experts