[help]mailchimp reply email is weird
Hi everybody,
Maybe this is not the best place to ask this, but I'm going in circles trying to find an answer.
I've created a newsletter with mailchimp. But when I test replying to the e-mails I sent, the "to" field is something like somecrazystring@inbound.mailchimp.com. This seems to be called the e-mail beamer. But I want to send it from my domain.
I know this is possible, @csallen does it for IH. When he sends the initial e-mail and people reply to him, it will go to courtland@indiehackers.com instead of some weird e-mail address.
I already verified the e-mail at the domain level (setting a TXT and CNAME) but it's still the same.
Anyway, any pointers on this one are appreciated.
Thanks!
The beamer is a secret email address connected to your list so you can send it a campaign to be saved as a draft. It should NEVER be visible to your subscribers and should definitely not be in a FROM field.
Check these settings to fix your problem:
Lists > [your list] > Settings > List name and campaign defaults: make sure "Default From email address" is correct. This can be over-ridden by a more specific setting under campaigns.
Campaigns > [your campaign] > From: change this field. Make sure the email domain is set up properly wrt DNS settings.
Campaigns > [your campaign] > Settings & Tracking, Edit: make sure "Use Conversations to manage replies" is unchecked. I feel this isn't needed anyways if you have a proper email setup to handle customer feedback.
From the top right menu, click you profile icon, click Account > click Settings, Verified domains: set up verification and Authentication for all email addresses and domains that you will want to show up in the FROM field.
Thank Amin! All of those were OK but in any case I think I found the issue.
The issue only happens when I use the "Send a Test E-mail". If the e-mail is triggered normally (like when someone subscribes), the e-mail has the correct address.
Anyway, thank you very much!
Glad it worked out :)
For the record, I'm using ConvertKit, not MailChimp. Switched off MailChimp about a year ago.
Thanks for the reply Courtland.
I am aware, I saw the "via ckmail4.com". But when you used mailchimp, were people also replying to courtland@indiehackers.com?