Ask IH: Helpdesk recommendations for indie hackers (5+ mailboxes, 1 agent)
Which helpdesk solutions do you use and can recommend for fellow indiehackers?
Requirements:
- 1 agent (just the hacker)
- multiple domains (likely testing a few business ideas)
- as many channels (mail, contact widget, live chat, helpdesk, Twitter, Facebook) as possible
Contenders:
- GrooveHQ (20$, unlimited mailboxes), https://www.groovehq.com/pricing
- Helpscout (20$, 5 mailboxes), https://www.helpscout.net/pricing/
- Helpy (Open Source, self hosted), https://helpy.io
Creator of Helpy here... we also offer a SAAS hosted version with extra features and a free account that gives you unlimited mailboxes and up to 100 tickets per month. Thanks for the mention!
Indiehacker you might grow now to add more agents.
BoldDesk offer unlimited agents for $99.
We've been using Helpscout for a better part of 2 years and love it. I have been tempted to use Teamwork but honestly don't see the need to switch from something that just works.