Day 28: "Why are you leaving?" is too generic.

Day 28 of building MeetDone.

Yesterday I wrote that analytics tell me where users leave, not why.

Today I ran into the next layer of the same problem:

even feedback can be too generic.

"Why are you leaving?" sounds like a smart catch-all question.

I think it hides too much.

Because someone leaving signup and someone not using a generated draft are not having the same problem.

One person might mean:

- too much setup

- need more proof

- not ready to trust it

The other might mean:

- tone was off

- needed too much editing

- missing details

Same product.

Completely different fix.

If I ask both people the same vague question, I get blurrier answers and worse product decisions.

So the rule I am using now is:

match the question to the moment.

Not:

"Why are you leaving?"

But:

- "What stopped you from creating an account?"

- "What stopped you from trying your first email?"

- "What stopped you from using this draft?"

- "What stopped you from upgrading today?"

That small change matters because a good feedback question should narrow the fix, not widen the guess.

I think a lot of builders already know they should collect feedback.

The harder part is asking in a way that makes the answer useful.

Generic questions create generic answers.

Specific questions create fixable answers.

That is the standard I am trying to build around with MeetDone too:

not just collecting objections, but collecting them at the right moment.

What generic question are you still asking users that is probably hiding the real issue?