SaaS / productivity / AI makers — quick gut check on support load.
Hours support ate this week?
A) Under 2
B) 2–5
C) 5–10
D) 10+
E) I barely track it
Biggest support time sink?
A) Onboarding confusion
B) Billing / accounts
C) Bugs / "is this broken?"
D) Feature how-tos
E) Same 3 questions on loop
What would you fix first to cut support?
A) Better docs / FAQ
B) Clearer product copy
C) In-app empty states
D) Automations / chatbots
E) Talk to 5 recent tickets
Drop your product name + one-liner + link + your letters (e.g. B / C / A).
Upvote if support is quietly killing your shipping time.
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Really good writeup, thanks for sharing it. What's the next thing you're planning to try here?
Nice work shipping it. What has been the biggest challenge since launch?