The New Standard for Support Operations, with Michael Fester of 14.ai
https://codestory.co/podcast/e6-michael-fester-14-ai/
Michael and his team noticed that despite the continual improvement of models, the process of maintaining systems using AI was tedious. Not only did this impact support operations, and building software for this area of a business, but negatively impacted the customers themselves. He and his wife wanted to build the new standard for how support operations are run.
The 'Support Operation' is the heartbeat of a brand, and Michael Fester is giving it a much-needed upgrade. 👏
No more cold starts, no more fragmented tools. 14.ai is the 'Stripe for Support'—it just works in the background so you can focus on building. Brilliant episode, Noah!