Tools I use to run my One Person SaaS startup. What do you use?
I run a Small SaaS business. I am an open person SaaS business.
Below are the tools that I use to run my company
VPS Dime - For hosting
Mail Gun - For Sending automated emails
Yandex - To send manual emails
Mautic - For email marketing campaign and simple survey
Google analytics - For user analytics
Yandex Metrics - For screen replay and heat metrics
Google Drive - For few docs to share with others
Ms OneNote - For notes taking
RazorPay - For payments
Stripe - For few other payments
Skype - For communication with others
Calendly - For meeting scheduling
Zoom - For online meeting
BelugaCDN - For CDN
OroPlatform - For SaaS developement platform and CRM
What do you use?
DigitalOcean, Vultr, OVH, Zeit -- Servers
Daily.co, Jitsi, Teams, Zoom -- Online Meetings
Notion.so -- Team Wiki
Slack, Discord -- Team chat / Community chat
BunnyCDN, Backblaze B2 -- CDN
Calendly -- Meeting Scheduling
Stripe, Transferwise, TillyPay -- Payments
Sendgrid -- Email
Cloudflare -- DNS / CDN
Google Analytics, PostHog -- Analytics
Sentry -- Bug Reporting
Office 365 -- Team Email
NodeQuery, UptimeRobot -- Server Monitoring
Failover.cc -- Server Failover
Crisp.chat -- Chat support
GitHub Teams -- Now free!
Cool, saw a few new things.
AWS - Hosting / infra
Gmail - Manual emails / customer support
Mailtrack - Manual email open / click tracking
Google Apps - Docs, Hangouts, etc...
Sendgrid - Automated emails
NewRelic - Backend monitoring
Sentry - Frontend monitoring
Amplitude - Behavioral analytics
Google Analytics - High level site analytics
Braintree - Payment processing
Dead Man's Snitch - Cron monitoring
ProxyMesh - Proxies for scraping
Cloudflare - Security / CDN
Calendly - Meeting scheduling
CallHippo - Virtual business phone #
Bear - Task organization
Github - Code management
Olark - Chat support
That's cool.
Among these, which ones you visit on a daily basis?
Yandex , Mautic , Ms notes, Oro Platform CRM
Why to ways to process payments?
When I started Stripe was not in india yet.
I am in middle of migration right now.
Will move everything to Stripe this month
I heard with Stripe India customers need to fill more details like home address?
which is not the case with other payments like Paddle.
How is your experience with Razor pay? I never get a human response emails from them, only auto-replys, I couldn't trust them.
RazorPay support is terrible.
They don't have phone support. They give you a number , but that number always say recorded reply " All our support executive are busy. We don't want you to wait. Please raise support ticket". Basically they just fool the customer
Their chat support sucks. The guy on the other end will be chatting with many customer at the same time. So he reply slowly. After some time , he forgets the context of the chat and just give some useless answers
Their email support is worst. Most of the time they send a pre formatted email content with no personalization. With that they just send a reference ticket number. You don't get any clue about what's the ticket was all about in first place.
They don't have interface where I can search all my support ticket and look into for the status.
When we go on chat support, the guy asked for ticket number for reference. I can remember the issue but how can their remember their ticket number. They just don't understand the customer pain.
Their international payment fails most of the time. I have got around 30% failure rates of all international payments.
oh god, that's terrible experience with Razorpay.
Thanks for taking time to explain us, we all appreciate it.
Instamojo experience has been good.
Thank you Shree, will look into Instamojo.
Nice list!
I would add:
Notion - general organization
Crello - graphic content needs
Clickfunnels - landing pages
Active Campaign - email automation
Google forms - surprisingly engaging and helpful to get feedback
Spyfu - competitor research
Buffer - social media automation