kipt
Onboarding with a pulse.
For the first five years of my first SaaS, my onboarding strategy was practically nonexistent. The dashboard was an empty state, and the only guidance a new user received was a generic welcome email pointing to our documentation.
Eventually, I built a standard checklist anchored to the top of the screen. Churn improved a little bit, but I was still flying completely blind. By the time a user showed up in my metrics as churned, they were already long gone.
After answering 15 years of support tickets, a painful truth clicked for me: the users who get stuck during onboarding don’t ask for help. They just leave.
Timing is everything in activation. If you aren't there to help a user the exact moment they stumble, you might lose them forever.
That is why I am building Kipt.
It will be a visual onboarding flow builder with a critical difference: it will give your onboarding a pulse. In addition to displaying static elements, Kipt will monitor real-time user behavior—like sudden inactivity, abandoned input fields, or exit intent. When a stall signal triggers, Kipt will automatically step in with an intelligent, context-aware nudge or re-engagement email to rescue the signup right when it matters most.
I have officially opened up the early-access waitlist, and I’m going to be building this entirely in public with a new update every week.
I just published the backstory of my first SaaS, and how 15 years of support shaped this philosophy. You can read the full first post on my blog here:
I'd love to know: How do you currently track if someone stalls out during your app's signup flow? Let's chat in the comments!
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