15+ live chat stats that will surprise you
Adopting live chat for business is one of the most progressive moves you can take today from an engagement perspective. That’s right—live chat. Not dropshipping, drone delivery, or VR try-ons, but live chat.
That’s because it’s filling a huge void in the customer experience with tech that consumers already know and love. Customers have had problems with online support for ages. It’s clogged up in email tickets or it’s buried as a phone number on a support page somewhere. It’s never been immediate and available on whatever page a customer needs it to be.
Adding one simple component to your website may not seem like it would overhaul the way your customers behave, spend, and view your brand, but it does.
I compiled 15+ surprising stats about live chat hat clearly show how customers are behaving today.
Read on and share feedback! What do you think ?
