Ask IH: Helpdesk recommendations for indie hackers (5+ mailboxes, 1 agent)
Which helpdesk solutions do you use and can recommend for fellow indiehackers?
Requirements:
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1 agent (just the hacker)
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multiple domains (likely testing a few business ideas)
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as many channels (mail, contact widget, live chat, helpdesk, Twitter, Facebook) as possible
Contenders:
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GrooveHQ (20$, unlimited mailboxes), https://www.groovehq.com/pricing
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Helpscout (20$, 5 mailboxes), https://www.helpscout.net/pricing/
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Helpy (Open Source, self hosted), https://helpy.io
Creator of Helpy here... we also offer a SAAS hosted version with extra features and a free account that gives you unlimited mailboxes and up to 100 tickets per month. Thanks for the mention!
We've been using Helpscout for a better part of 2 years and love it. I have been tempted to use Teamwork but honestly don't see the need to switch from something that just works.