How to build a better product with UX writing – Indie Hackers
The more I read about interfaces and copy, the more I see people claiming that interfaces must be user-oriented, and it’s time we changed our approach to
UI/UX designer here :)
Interesting post! I actually (respectfully) disagree that Airbnb's "Say hello to your host" has good UX copy. The answer they suggest does not actually respond to the instructions listed.
They write: "Let Dan know a little about yourself and why you're coming." and their suggested response is: "Hi Dan, can't wait to spend a night at your place.".
What? See the disconnect there?
That suggested response has nothing to do with the instructions they've provided and frankly, just confused me (and I suspect others). I think the user would have been better served with an actual sample response even at the expense of it being longer in character count.
Let Dan know a little about yourself and why you're coming.
"Hey Dan! It's a pleasure to meet you. My name is David and I'm a 28 year-old professional looking to enjoy the wonderful sights of Paris. My SO and I will be travelling together for this week-long trip and we're very excited to be spending a few nights in your wonderful home."
Add or subtract to this to meet UX timing requirements but the point remains the same, which is: suggested inputs should represent an ideal user-input that actually follows the instructions listed.
Just my two cents :)
Great article. Will share it to our team since copy is a really important part of our work!
Great article and nice examples @Anastasiia 👏