Hey fellow Indie Hackers!
I just cancelled a customer's free trial(w/ credit card) for Telemonetize (www.telemonetize.com) one hour before it ended. It was a $29/month plan
Judging from the user's actions on the website he/she completely forgot about it. He/she was not using the product or had it setup perfectly
I also contacted him/her, did not hear back. I did it anyway
Was this the right thing to do?
On the one hand, we aren't running charities but businesses. We are trying to change our lives and money is what keeps the ball rolling
On the other hand, it was clear that this person just forgot and would be charged for nothing
What do you think?