[Infographic] 5 Advantages of having Live Chat on your Website

It’s been said a lot about live chat and its advantages over the years – how people prefer it over all the other customer service channels, how it increases loyalty, conversions and how it can pretty much bring us all the world peace.

But what are the actual facts? Is live chat really that awesome?

Short answer? Yes, live chat is really THAT awesome.

Long answer? We’ve collected 5 main advantages that a business can get from having live chat on a website and present them to you in the following infographic. Every word in it is backed by data and common sense.

5 advantages of having Live chat on your website:

• Higher customer satisfaction rate

• Increased conversions

• Better customer experience

• Cheaper and easier to scale

• Higher customer retention

Check out the full Infographics with real numbers that speak for themselves.

https://helpcrunch.com/blog/live-chat-advantages/