September 25, 2018

Need Recommendations for Marketing Automation Tools

Hi IHs,

I intend to integrate a marketing automation tool in my product Requestly (https://chrome.google.com/webstore/detail/requestly-redirect-url-mo/mdnleldcmiljblolnjhpnblkcekpdkpa)

Here are my requirements:-

  1. Live Chat feature

  2. Custom Scoring like

    • User visited website in last N days

    • User visiting website everyday for last N days

  3. Show dialogs to user to complete an action like "Rate Us" based on the scoring.

I have integrated customerly.io now and on a trial period.

One of the things I didn't like about customerly is that they have not put up pricing model upfront and I had to dig into it the pricing model after going into billing section.

So far, I am kinda liking it but their pricing seems high for my use case. Just wanted to know what other options I should know before selecting one.


  1. 1

    May I ask what their pricing model looks like? I like to create small, light services -- this sounds like it would be a fun side project.

    1. 1

      Hi Brian, thanks for asking.

      We have 3 different modules:

      • Support (Live Chat + Help Desk)

      • Email (Campaigns + Automations)

      • Feedback (Surveys + NPS)

      Our prices start from €9 per month per module up to 1.000 contacts managed.

      From 1.000 to 10.000 the prices are:

      • Support €29 per month

      • Email €49 per month

      • Feedback €29 per month

      We have 14 days free trial with the possibility to extend it up to 60 days.

      You can start your trial here: www.customerly.io

    2. 1

      They have 49Euros per month (29 if paid annually) for Live chat, 59 for Email marketing & Automation (49 again if annual), 39 euros for surveys/feedback (29 if paid annually).