My partner @cystan and I run a scheduling software CozyCal. Recently we have received an email from someone informing us that one of our customers is being sued by a local government, and is asking us to stop providing services to this customer.
Apparently this customer who's running an animal adoption center has had long-term issues with non-compliance and facility mismanagement.
This informant also shared with us police reports of this customer's misconduct. We also found local news source has reported the city lawsuit filed against this customer. So it's confirmed that this is not a made-up case.
We are considering terminating this customer's SaaS subscription and refund the remaining balance.
But before we pull the trigger, we'd love to hear what you think. If this happened to you, how would you deal with it and what would you tell your customer?
Thanks in advance!