I just wanted to say I really appreciate you sharing that.
Thanks man.
1
My pleasure!
1
I absolutely support your #2 advice. I have just finished Patagonia's book "Let my people go surfing" (which is the greatest book ever!) and I can see why you are recommending it.
Good luck!
1
This is amazing!!! Would love to know how you were able to achieve this with only 3 people could we set up a conference call through Skype would love to learn more about how this came to be
1
Thanks Marquis! We've outsourced our developers, so although there are only three of us full time (which is still a lot of people, IMO), we have about three other people working with us at the web development agency that we've partnered with.
The benefit to Vimsy is that these guys are working on all kinds of projects, so we're working with incredibly experienced developers who bring the best of their work to the table.
This comes at a cost as their rates are commercial - we've easily spent high five figures with them over the course of a few years - but equally it means that when we don't need them quite so intensely we're not paying salaries, etc. It also means we have development support at all times, even when one of them is on holiday, off sick, or whatever. I think it balances - although I would still like to bring development in-house when I can.
Also, I think the team I have in-house are excellent. We're always on standby if something comes up and we respond to issues as and when they happen, so from a support/sales perspective, customers don't have to wait long for an answer. We also use Vimsy as much as possible for genuine reasons, so the team are familiar with how it works and we can stay proactive if we notice bugs or issues that will effect our users.
But finally, and this is a bit of a plug (although true), we use video a LOT. Our support site (powered by Vimsy) is full of videos that explain how to do certain functions on our platform, and when customers have issues we'll usually make new videos to explain how to do something that wasn't clear. Because we're making videos, when it's been explained once, we can then re-use the answer for other customers who enquire. Having solid support documentation in place early on is really important, and that's helped us a lot. For reference, you can see our support channel here: http://support.vimsy.co
1
I See very cool! will defiantly will be signing up soon
1
Nice project, wise interview! Thank you. Probably you thought but as a teacher I found Vimsy very suitable for online courses. You have video-collections feature, subscription and you allow adding pdf files. That's all we need.
1
Thanks Cagri! I'm really glad you like it - Vimsy was fundamentally built for training and education, so I'm really pleased that it fits your needs!
Rowan,
I just wanted to say I really appreciate you sharing that.
Thanks man.
My pleasure!
I absolutely support your #2 advice. I have just finished Patagonia's book "Let my people go surfing" (which is the greatest book ever!) and I can see why you are recommending it.
Good luck!
This is amazing!!! Would love to know how you were able to achieve this with only 3 people could we set up a conference call through Skype would love to learn more about how this came to be
Thanks Marquis! We've outsourced our developers, so although there are only three of us full time (which is still a lot of people, IMO), we have about three other people working with us at the web development agency that we've partnered with.
The benefit to Vimsy is that these guys are working on all kinds of projects, so we're working with incredibly experienced developers who bring the best of their work to the table.
This comes at a cost as their rates are commercial - we've easily spent high five figures with them over the course of a few years - but equally it means that when we don't need them quite so intensely we're not paying salaries, etc. It also means we have development support at all times, even when one of them is on holiday, off sick, or whatever. I think it balances - although I would still like to bring development in-house when I can.
Also, I think the team I have in-house are excellent. We're always on standby if something comes up and we respond to issues as and when they happen, so from a support/sales perspective, customers don't have to wait long for an answer. We also use Vimsy as much as possible for genuine reasons, so the team are familiar with how it works and we can stay proactive if we notice bugs or issues that will effect our users.
But finally, and this is a bit of a plug (although true), we use video a LOT. Our support site (powered by Vimsy) is full of videos that explain how to do certain functions on our platform, and when customers have issues we'll usually make new videos to explain how to do something that wasn't clear. Because we're making videos, when it's been explained once, we can then re-use the answer for other customers who enquire. Having solid support documentation in place early on is really important, and that's helped us a lot. For reference, you can see our support channel here: http://support.vimsy.co
I See very cool! will defiantly will be signing up soon
Nice project, wise interview! Thank you. Probably you thought but as a teacher I found Vimsy very suitable for online courses. You have video-collections feature, subscription and you allow adding pdf files. That's all we need.
Thanks Cagri! I'm really glad you like it - Vimsy was fundamentally built for training and education, so I'm really pleased that it fits your needs!