August 27, 2018

When your cold email is just spam

Hi Everyone,

This morning I received another spam mail from someone scraping emails on here and calling it a cold email.

While cold emails can be an effective way to find leads and build your business you need to ensure you don't cross the line into just being a spammer. I will often check out the details of a cold email. I'll report, and make a point to never do business with someone who spams though.

Two simple questions to ask yourself to determine if you're spamming or if you're sending a cold email.

  1. Did I type this email myself

  2. Is this email personalised to the recipient(besides just their name)

If you answer no to either then it's almost certain you're just spamming.


  1. 5

    I would also add several other criteria. It's definitely spam if:

    • you keep sending me questions or emails that I already ignored (so called follow-ups)

    • you ask questions that are important for you but not for me (like "I want to know how we are doing").

    1. 2

      A follow up is not "definitely" spam. Agree with the second point, though.

  2. 4

    My take on this using the analogy of a physical marketplace where you're wanting to sell to stall owners (vendors)

    • The warm outreach is walking up to the stall, buying a product, starting a conversation, coming back a few days later, being asked what you do/sell, letting them know, they ask for a sample or your business card = they're interested

    • The cold outreach is walking past stalls and dropping off a flyer about your business. Some are interested, some bin it but there isn't too much tension or annoyance on either side.

    • The spam is setting up your speaker system next to the market and blasting ads all days. You're in their space, you're taking time away from them selling, you're selling something that only 5 vendors want (out of 100) and of those 5 vendors, only 2 need it in the next few months. You've got yourself a 2% conversion rate, a shiny spreadsheet and a low-cost speaker (note: the plug to the speaker is the unsubscribe button).

    What do you choose?

  3. 2

    In my (limited) experience, beyond just being annoying, mass cold emails have a worse ROI than personalized emails. I did a campaign to physicians a few years back and tested mass emails vs personal.

    Was able to send maybe 150 emails an hour with mass approach (most physicians don't have emails publicly available, so had to use linked in + hunter.io). Response rate was like 2-3% with no calls scheduled I think.

    For personalized emails, I could maybe do 5-10 good ones per hour, response rate was north of 50% I think, and maybe 10% spoke to me for an hour

    1. 1

      That's interesting as I too have had the same experience (response rate).

      But honestly it would take me about 1 hour to create 1 personalized email (5-10/hour with that response rate is awesome!). Maybe I over did the research, but it also made those recipients open to buying from me almost immediately.

      So basically, I could only get out about 8, max, per day. But with those 8, I'd get a hefty percentage eventually buying from me (or backlinking, or whatever my "ask" was).

  4. 1

    I think emails are equal to spam when they are poorly targeted and poorly written no matter whether they’re cold or opt-in marketing messages.

  5. 1

    I also got the same (third one now), despite politely responding to the first email and explaining that a) I don't want this product and b)he needs to work on his cold emailing skills (I gave suggestions which obviously weren't used).

    That said, @shawn_maplegum I don't agree with your definition of a cold email (vs spam) at all really.

    My suggestion, if you're worried about whether you've crossed the line into spam, is to ask yourself the following question:

    Do you think it's likely that you can genuinely improve something in the life of the recipient by contacting them with your offer, such that in 6 months they'd be grateful for you emailing them?

    Obviously you can never be 100% certain, but asking yourself this question forces you to research the recipient and put yourself in their shoes.

    If you can get away with a minimally (or not at all) personalised message and still demonstrate how you're going to help the recipient, then go for it!

    --

    PS Needless to say there are exceptions where the email is very poorly written or you should be able to expect that the recipient didn't want any contact at all.

    1. 2

      Hi Louis,

      Yes, I think personalised would have been better stated as targeted. But I think personalised is an easier to determine goal to hit than knowing if you're well targeted. If you can't personalise an email you probably aren't targeting well enough for it to not be spam. You might not need to actually personalise the email but you should know enough about the recipient to be able to.

    2. 1

      My suggestion, if you're worried about whether you've crossed the line into spam, is to ask yourself the following question:

      Do you think it's likely that you can genuinely improve something in the life of the recipient by contacting them with your offer, such that in 6 months they'd be grateful for you emailing them?

      So if I truly believe that converting you to my religion/MLM group/eating habits will improve your life, can I email you a daily pitch for each?

      I think you might really appreciate it when you have millions of dollars, six-pack abs and a good spot lined up in the afterlife. 😉

      1. 1

        Honestly, if you truly believe it, to the point that you feel like it's almost your duty as a fellow human being to help me out then yes, please do email me!

        If I don't respond, feel free to try again (but probably not daily, give me some breathing room) with an adapted message. I'd say up to about 8 emails. But make it really easy for me to unsubscribe.

        If you're just deluded, then eventually there will come a point where you've sent out 500+ emails and received no (or very, very little) positive feedback - at that point you probably have to honestly reappraise whether it's likely that the recipient will be grateful to you for emailing them in 6 months time...

  6. 1

    Yea, I got the same, again :)

    At the end of the day we shouldn't list our emails publicly if we don't want this to happen.

    Only give out your email to those you want to be contact by.

    That said...

    ...his pitch is off. I just got almost the exact (if not exactly) the same email copy/pasted that I didn't respond to the first time around :)

    It's easy enough for me to simply filter away this person's email if I don't want to be bothered. I feel that the benefit of publicly listing my email outweighs the negative (occasional emails I don't want).

    1. 3

      At the end of the day we shouldn't list our emails publicly if we don't want this to happen.

      I don't really agree with this. Having a public email address isn't an invitation to be spammed. You will be spammed more but it doesn't make it ok for anyone to do it.

      My email address is public on this site and many others because I enjoy when people reach out and start conversations with me. I even don't mind it when someone reaches out to start a conversation that is obviously going towards a sales pitch.

      It's happened to me a number of times from IH now so I feel like maybe it needs to be stated more clearly for people that this isn't appropriate behaviour.

      1. 0

        I don't really agree with this. Having a public email address isn't an invitation to be spammed. You will be spammed more but it doesn't make it ok for anyone to do it.

        What is spam? The legal definition? Your own personal definition? Where is the line? Who defines the line? Do you define that line for everyone?

        Who's to say, in his/her mind they weren't just:

        My email address is public on this site and many others because I enjoy when people reach out and start conversations with me.

        Are you saying they weren't just reaching out to start a conversation? What is he/her saying about it? Does his/her opinion differ? Did you email him/her back and ask? Did you email him/her back and let them know you thought what they did was wrong? What was his/her response?

        :)

        If you don't like unsolicited emails don't publicly list your email :)

        ...and down the rabbit hole we go ;)

        1. 3

          What is spam?

          Unsolicited mass email. The line has been defined for a long time.

          Are you saying they weren't just reaching out to start a conversation?

          Yes, because there was nothing in the email to start a conversation it was an ad for a website.

          If you can't tell the difference between the two then maybe you don't mind. I am able to though, and I do mind.

          1. -1

            This comment has been voted down. Click to show.

            1. 3

              First of all, you're linking to a specific legal act, not a dictionary.

              Second, that act bans emails to harvested addresses:

              Sending behavior compliance

              • A message cannot be sent through an open relay
              • A message cannot be sent without an unsubscribe option.
              • A message cannot be sent to a harvested email address

              Third, the side project on your profile page offers people access to harvested email addresses. This is a relevant data point for those following this thread!

              1. -1

                This comment has been voted down. Click to show.

  7. -1

    This comment has been voted down. Click to show.

    1. 5

      If all you care about is growing revenue and you're willing to break laws to do it then where do you draw the line? It sounds like you'd be happy running an unethical/possibly illegal business just because it has revenue. I'd say you are definitely not something people should aspire to or follow.

      1. 1

        Fair enough :-) I'll not comment on the "line" - that's not my place, nor do I have enough information.

        However, my objective in commenting was to draw attention to the fact that the majority of the "success" stories that we all hear about didn't happen because the founder was a good person and worked really hard. It's not that easy. It's also a hard truth to understand.

        At the early stage, there are only so many levers you can pull that will meaningfully impact your business. At a core level, if you don't pull that lever but a competitor does, then you might lose. Break out the pros/cons list - and start measuring whether or not it's worth it.

        Just because it might not be right for you doesn't mean that it isn't right for someone else. After all, this is literally the playground for "growth hacking" right? :-) Growth...Hacking...

        1. 3

          If you believe growth hacking is about breaking the law or acting unethically and you believe that is required to be successful than I feel like you've been given some really bad information in the past. I also think my final point above stands.

          1. -1

            This comment has been voted down. Click to show.

            1. 2

              Which of those companies sent spam mails?

              I'm sure you have a solid network of unethical peers. They tend to group together.

              Again if you think you have to be unethical to succeed you're not only wrong but you have a sad outlook on the world and I feel sorry for you.

      2. 1

        If all you care about is growing revenue and you're willing to break laws to do it then where do you draw the line?

        What law is he breaking?

        1. 2

          It depends on what he is doing and where he is doing it. The point is that he has stated he doesn't care if he is spamming as long as it is successful which would at least point to a few probably breaches.

          1. 0

            You are equating your own, internal interpretation of the word "spam" to equate "breaking the law" which it does not.

            It's just your own personal definition of what spam is (as you noted when opening this thread):

            Two simple questions to ask yourself to determine if you're spamming or if you're sending a cold email.

            The word "spam" means a lot of different things to a lot of different people. And people use it liberally for all of their own various definitions.

            At the end of the day, you are doing the same.

            Nothing wrong with that, but it doesn't mean anyone is breaking laws.

            It just means you don't like the email you received and you're voicing your opinion about it.

            1. 2

              You literally posted an example of a law which the message in question broke. It isn't just my personal definition.

              1. 1

                I'm literally responding to a "threaded conversation" which was only your response to @hatsoff telling him that he is

                willing to break laws

                Where I literally, i'm loving the use of this word :) did NOT post an example of a law in this threaded conv ;)

                LOL - I can, literally :) see this is going nowhere constructive ;)

    2. 1

      well said :)