Reading the book Cracking Complexity, it summarizes the genetic code of business challenges--regardless how complex or different the situations, usually these are the subject areas we will be dealing with:
- Who we are
- Governance
- Our People / Human Capital
- Results Management
- Internal Economy
- How We Work / Core Processes
- Information / Information Technology
- Support Processes / Functions
- Bricks and Mortar / Infrastructure
- Long-term Direction Setting & Adaptation
- Project Execution / Implementation
- Product / Service Innovation
- Understanding the Market
- Preparing the Market
- Key Partners / Supply Chain
- Products and Services Quality
- Sales
- Collaboration for the Common Good
- Customer Experience with Products and Services
- Customer Relationships
- Governance of the Environment
- Changes in the Environment
- The Customer Reality
This is a useful checklist to make sure we cover all bases. Together with the Business Canvas, it gives a very clear analytic framework for a holistic view of any business.