If you’re running an online business, you know firsthand that making every visitor a returning one may be a back-breaker. In a brick-and-mortar store, you can do that easily by adding a few human touches such as greeting at the door, giving valuable pieces of advice on style, or recommending extra products. Oddly enough, it’s also possible in the online space, too.
It’s estimated that 95% of purchases will be made online by 2040. Given that the number of people who tend to get stuff through the web is rising, your competitors are going to grow as well. This means that in order to outperform everyone, you have to understand the best practices for boosting sales and engaging customers. Here’s when an e-commerce live chat comes into the picture.
Live chat software is game-changing if you want to deliver uncompromising support and increase sales. In fact, customers who interact with a brand via live chat are almost 3 times more likely to finish a purchase. Besides, live chat has the highest satisfaction level (73%), compared with 61% for email and 44% for phone.
We’re breaking down various live chats for e-commerce and discussing how you can benefit from them if chosen right here https://helpcrunch.com/blog/ecommerce-live-chat/.