Back to basics: tips to avoid SaaS churn

At Palabra we're figuring out how to make a better SaaS business, and we decided to share what we learn in our blog.

This week we're focusing on CHURN. Our efforts to prevent churn got us a 0% churn rate during our first 2 months since launch <3

Here's what we did:
1- Focus on Customer Experience and listening actively
2- Segmenting leads to make sure whoever gets to Palabra is someone who would actually benefit from it
3- Work on early engagement - automated onboarding and easy-to-use product.

Here's the full post in case you want to know more about it. Would love to know it any of this worked for you too.