Big companies don't get it, which is great for us
I was super frustrated today and decided to Tweet it out towards my targets. One of them responded right away, Mastercard, but in my not-so-humble opinion they totally missed the mark, and it shows why little companies can come into spaces with big incumbents - because they're so big they don't understand the little problems that many people have with their products. (In all fairness it's one customer service person, but you get my drift.)
I haven't seen or tried Fast yet for payments, but I listened to the founder on a podcast and his story started in a similar way, just seeing a small but often-occurring pain point.
I'm not going to be going after this, as I have my own stuff to work on, but it's still fun to have these lightbulb moments and know there's hope for us!
While I understand your pain, I do think this is one of those places where you really don't want this stuff to be "too easy". In other words, if someone would steal your credentials, they would work even when your card will update - I personally would not want that to happen.
I get what you're saying, but measures could be put in place, such as having to change my master CC account password upon card change... just as an example.
Right now, the issuer of the card I mentioned has a toggle button in their app that I can turn the card on/off at any time, like during loss or theft.
I see. I assume it's something like Revolut. I think the big makers (Visa, Mastercard) will take a loong time to adapt to that :)
Those are some really disappointing answers from their support team.
I certainly didn't expect to get a response that they loved it and were starting today, but I was very underwhelmed. A while ago I did a similar thing, but to GMail, and they responded immediately with a link to a feedback from. Maybe that goes into a black hole, but it was definitely more satisfying.