Broken Phone Support (Day 554)

Calling credit card phone support is just annoying.

They force me to listen to all the menu choices, while most automated services are already available online; if I had that resolved, why would I call? In most cases, except for activating cards, something can't be resolved online that requires a phone call from a real person.

The phone menu choices are so outdated, still assume people who need reminders to handle it online. It wastes so much time--collectively, it probably kills no less than the productivity loss stuck in traffic (my guesstimate, maybe off, but you get the point).

I understand call center is expensive to the companies, but there is nothing wrong with allowing a shortcut to a real person and stopping forcing people to listen to the stupid menu choices.