Community managers usually take the role of Chief Impact Officer. They know everything about their community and niche. How can we help them?
Anna I love the way you've flipped the focus from the community manager making progress, to fostering the members making progress on what they care about. I suspect that re-focus might actually help accomplish both! Great insight.
i think focusing on the right thing - which is impact for members is the way to go. Happy that it resonates with you!