Hello fellow hackers, I did the jump today from my high paying developer job to work full time on building my SaaS and I can use your help on customer discovery and validation.
Do any of you are big enough to have a few dedicated customer support people? Are you using a chat platform to talk with your customers? I'd like to know your experience with the tools and processes that you use.
I would love to hear you! We can also setup a Skype/Hangout interview (DM me on Twitter).