I have been trying to integrate a walkthrough / product tour for a SaaS that I have been building.
There is a small learning curve where the users (content writers, editors, teachers, etc) have to understand how they can manage content, use the editor, publish content, customization settings etc.
There are ideally 3 flows (pretty basic) that the user has to learn.
I basically have three options to drive adoption once the user has logged in -
Personally, I always skip product tours and later wonder how a particular thing works.
Video Explanations are time consuming - I need to remember what I see and then try out in the product
Knowledge bases are outdated - No time to go through every doc for the flow.
Are they needed for every SaaS irrespective of the complexity of the product?
How have you solved for digital adoption?
Are there more engaging and interactive ways to drive digital adoption?
Any help is appreciated.