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13 Comments

Do users sign up to your SaaS and then disappear? I just launched something for you!

After helping 50+ indiehackers optimize their product onboarding, I decided to launch a productized-service to help the rest of the community!

The last 2 years since I quit my job as the design lead at TicketSwap (a B2C marketplace of 5 million unique users), I spent an enormous amount of hours helping other indie hackers with their product's UX.

I had 50+ hours of video calls with fellow IndieHackers and here is what I discovered:

"Most IndieHackers watch users sign up to their product and never come back. They have no clue why this happens and they struggle to figure out what's actually needed to stop this."

That's why I built a productized service, called "Love at first try".
The idea is very simple. You submit your product's URL and receive within 48 hours a 20 minutes video of me testing your onboarding flow and providing actionable tips on how to improve it.

It's simple as that! Here is what my first customer posted on Linkedin:

"Findings were 🤯

  • Whole process was super-efficient. We never spoke live or spent too much time.
  • It helped that Jim is not from our industry. His feedback was that much more raw and effective.
  • We have several items to address in the coming weeks/months.

Product UI/UX is the most underrated feature."

Give it a try and if you are not satisfied with my feedback I'll fully refund you with no questions asked 🙂

👉 You can watch an example and order your personalized onboarding video review at https://loveatfirsttry.io

Not sure if you can trust me and my feedback?

At TicketSwap I led radical UX optimizations that got deployed to 5 million unique users and saw their conversion rates sky-rocketing just by applying meaningful UX improvements. We redesigned the sign-up flow, the checkout flow and the sell flow as well. We focused on their users goals and simplified the steps users have to take to get there. And it worked!

Finally, I am also building my own micro-SaaS product and work as a UX coach helping small and large startups with user onboarding. I put my tips into practice and test them every single day!


Do you have any questions, thoughts or ideas? Feel free to comment below and discuss :-)

  1. 2

    Jim is the king when it comes to giving feedback! 💪

    He's been helping me build for months and his feedback has had a huge impact on my product and my marketing pages. He's the kind of person that's genuinely trying to help and not milking people for money.

    100% recommend his service!

    ---

    @jimzarkadas: Congrats on your launch! I know that this has been in the making for a very long time. It's great to finally see you launch this. 🎉

    1. 2

      Oh man thanks a lot for sharing this here <3 And as always, more than happy to help and share my excitement on UX!

  2. 1

    Congrats on the launch, Jim! I'll be giving this a shot.

  3. 1

    I really like this 👍
    Watched your demo vid of Shoutout - very nicely done.

    • Simple ✅
    • Friendly ✅
    • Helpful ✅
      👏
    1. 1

      Thanks a lot Shaun! Really happy you like it :)

  4. 1

    This sounds great! Going to try it for my social media scheduling platform - Pallyy.

    1. 1

      Thanks a lot Tim! Just sent you an email with your video as well :-)

  5. 1

    Nice! I like the product idea and simple pricing. Not that I'm going through your onboarding process... yet ;)

    1. 1

      Thanks a lot Bogusz! Appreciate the feedback and feel free to give it a try anytime :) Also good luck with your 6 months challenge! I tried sharing weekly blog posts as well when I quit my job almost 2 years ago, but it was so time consuming that I decided to quit the newsletter thing 😅

  6. 1

    Pretty cool idea! 💪💪

  7. 1

    Congrats on the launch!

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