“You got a new customer. Congratulations! Now sit back, charge their credit card and, oh yeah, make sure you provide them value. They happily use your SaaS and don't complain. Perfect, right? Every founder's dream. 😎 Or can you do better?”
Last few weeks I reached out to various SaaS founders and asked them if they have some delightful ideas to help improve the relationship with their customers. They did! From truly customising the onboarding to sending cookies! 🍪
Based on these 8 ideas, I wrote the following article: Delighting customers: inspiring ideas for SaaS companies
What do you to improve the relationship with your customers?