I've been talking to many managers and employees to validate the idea of our startup, Bottle.
There's something very subtle and small that I noticed that I was doing in interviews which can greatly affect the output.
I had a tendency to say 'makes sense', 'yeah I get it' etc.. to the customer/interviewee unknowingly. While it may seem okay at first glance, it is better avoided. Why?
When you reply with anything to the person you're interviewing, then you may unknowingly make the person choose a certain narrative, tone, or style of speaking.
Imagine someone says something and you say "makes sense". They may think that they're doing 'well' in this or that they should speak more in this style or some other whole emotion.
It's best to just hum at their answers or nod when you interview someone. Don't add any other words or phrases to show your support in their answer. Let it all be open-ended.
Whatever they say is whatever they feel, it's up to you to decipher it later.
What do you think of this? Do you agree with me?