So I'm facing a issue while dealing with user queries lately.
I have setup multiple support channels like email support, slack community and live chat for Ruttl. This ensures that users have several available options to connect with me and my support team. It has been going pretty well and this has been helping me a lot in product validation process.
However, because of these multiple channels available, it is slowly becoming difficult to keep a track of each message. I'm getting everything from queries, bug updates to feature requests. As a result, there are times when certain messages go unnoticed or I simply miss out on replying/updating them about the status of their issue.
How do I devise a system to keep a track of this and ensure that this doesn't happen? I'd really like to see how other founders are dealing with this particular issue, so do share your ideas down below! 👇