6
9 Comments

Help me to better understand my users' behavior! 🙌 (Analytics SaaS Needed)

Hi Fellas! 👋

I'm not sure, but I guess we all ask ourselves this question from the bottom up.

I need to get more insight into the users on my website where I post up-to-date content and sell a few e-courses. The main one of the questions that I am looking for answers to:

🚀 Have my visitors been members before?
🚀 What functions did they use?
🚀 Do they stay active or not?
🚀 What triggers them to come back?

things like that.

I'm using Google Analytics, but I need something that reports more specifically and individualistic today actually.

I know tools like Woopra, Amplitude, Mixpanel. And they lets me target and connect with individual users. However, they are quite expensive. 💰

In my market research, I came across many messaging web apps also too. But I'm not sure that these SaaS meet my needs. Because their main functions actually sound like instant communicating via messages. And it's definitely not my highest priority.

So do you have any budget friendly Analytics tools suggestions to help me better understand user behavior and tracking my customer behavior?🙏

Stay safe!

  1. 1

    You can check out our product https://pirsch.io/. We're working on event tracking right now, which should cover most of your points, but you should also be able to get some useful insight out of it right now.

  2. 1

    I use Heap.io for this. I'm on their free plan and it covers everything i need. Give it a try!

    1. 1

      Thanks @MikeSignorella! Heap provides us max 10K session in free plan :( Did you know for more details about other packs? Thanks for your contribution. 🙌

  3. 1

    This isn't an alternative to google analytics or any kind of analytics, but if you want to learn more about your customers' behavior you can start from here https://kickstartsidehustle.com/brainiac/

    There's a free newsletter with free e-book covering 20 cognitive biases, principles & models to understand what makes your customer tick

    I know it's a shameless promo, but at the moment I don't know any alternative that brings that many biases & principles with case studies at once.

    If you're interested I can recommend a few books, but in total they cover about 35-50 biases only

    1. 1

      Thanks @Michal_kanka It looks good. 🙏
      I'll take a look.

  4. 1

    Hello Onurcan,
    I'd say that you could eventually answer these questions with Google Analytics itself plus a few lines of code + Events.

    Have my visitors been members before?

    I assume a user can sign in into your website. So you can send an event of "a pageview of a signed in user" or "a pageview of a guest". If the user session is stored on cookies then them will probably keep that cookie the next time they visit the site, so you'll recognize them as "they have been members before".

    What functions did they use?

    Again, you can send Events here (or by simply analyzing the page paths).

    Do they stay active or not?

    What is the definition of active for you? You can probably track it with Events too.

    What triggers them to come back?

    This is a tricky one. I'd say the acquisition channels can give you a clue, if they come because you sent them an email, or from Google... but "what was the trigger"? I'd say a simple survey could do the work. You can set a cookie or LocalStorage variable when the user visit your site, so you could only display this survey if the user already have this variable (so it's not the first time the user visits your site)

    I hope this helps.

    1. 1

      Yes! Thanks for answers @Luctus!
      But actually I need the tool that I can specifically track my users by userID or email with timestamps, logs, activities and etc to segment them.

Trending on Indie Hackers
How I grew a side project to 100k Unique Visitors in 7 days with 0 audience 49 comments Competing with Product Hunt: a month later 33 comments Why do you hate marketing? 29 comments My Top 20 Free Tools That I Use Everyday as an Indie Hacker 16 comments $15k revenues in <4 months as a solopreneur 14 comments Use Your Product 13 comments