Hey folks, as you may know, unlike traditional customer service, SaaS support plays a significant role in sustaining a company’s growth 🚀.
When someone buys something like a microwave, they don’t contact the manufacturer unless something goes seriously wrong.
In the #SaaS world 🌎:
Customers may not understand how to get the most value from your product (Bad onboarding experience).
Customers will have questions as the product (and their needs) change over time (Bad Knowledge Base or Support).
Customers will move on to other solutions if their needs aren’t consistently met (Bad retention).
That's why I have talked to 7 SaaS to figure out how to drive growth using proactive Customer Support.
Here's the result: https://www.froged.com/blog/saas-support