How do you keep track of user feedback?

Let users submit their feedback on feedback boards and share your product roadmap with Upvoty.com :)

I use heraldhq.com and its chrome extension to quickly categorize user feedback. Their extension automatically reads the selected text and customer email from gmail, chat widgets, and a bunch of other sources so it's super quick to add feedback and connect it back to the customer. Made by @nilkanthjp and @jayp

Set up a page/database in Notion. I don't actually do this atm, but I would if I felt the need.

Try Upvoty.com - basically everything you need. Private and Public feedback boards, a roadmap, and a Changelog in 1!

We use Noora (our own product) to store feedback from our users. Unlike most feature, roadmap, changelog tools (there are a TON) we also support collecting quotes and feedback from users via our Chrome extension, so you can quickly highlight text and we'll stash it away with the email of the user (e.g. if copying from an email or an Intercom ticket). You can think link those quotes to other feature requests from your own team and users.

We also aggregate up MRR data and let you build segments of your userbase so you don't just naively implement what is popular, but actually look at what will be impacting revenue.

Oh, and we're launching built-in support for NPS and Product Market fit surveys in the next few weeks!

I can feel your problem and that's why I developed https://helppie.me

It's a widget which you can install on your website and start receiving feedback. In dashboard features requests and bug reports are categorised so that you can track them easily. Users can also submit screen recording if they are facing some issue on your website.

Let me know if this is what you are looking for, I can help you with setting up your account and widget 😋

www.freddyfeedback.com 😉

As a Design Manager I have some experience with this! We tried a few things but ultimately what worked the best was a combination of tools, but the main ones are Zapier and Dovetail, a user research repository. The goal was to consolidate all feedback, no matter the source, and make it easier to process.

Here's more or less what we did:

1. Look at the most common sources of feedback: Slack (mostly internal feedback), App reviews, Twitter, Intercom, etc.
2. Investigated which of those sources could be connected to Zapier. If there wasn't direct integration with Zapier or Webhooks, we set up middle steps, e.g. AppFollow was already connected to Slack, so we used the Slack integration with Zapier.
3. Created an account at Dovetail an set up a project named "Automated Feedback".
4. Connected all the services in Zapier with Dovetail, for example: everytime there's a new tweet mentioning the company, a new note is created in Dovetail in an "Unprocessed feedback" group in the "Automated Feedback" project.
5. Once a day or once a week, we review all the new feedback, find themes, tag them, and move each note to another project or group (e.g. "Ideas to develop", "Investigate further", etc.)

Let me know if you'd like to chat or want more details :) I hope it helps!

We use Trello to track.

I keep track of all my backlog ideas in a trello board. Sometimes users come to me with ideas I already had, then I add a link to their feedback into my Trello. Other times it's a brand new idea and it gets its own trello card. I tag all ideas who got asked by a user at some time with a "USER" tag. And every time I reach 5 user demands on one idea, I add a specific emoji to the card title to quickly identify the most demanded ideas at a glance. It's very barebone but works not too bad.

Get a ticket system create tickets.

We've talked to over 200 PMs, support folks and founders about how they do it.

Your options are basically:

1. A general purpose tool and some elbow grease e.g. Google Sheets, Airtable or Notion. This is the simplest option but can be a PITA workflow wise especially if you want to do anything clever like segment the feedback based on MRR or close the loop when you implement what people have asked for. Some larger companies we've talked to have built their own custom tooling e.g. a Chrome Extension that saves feedback to Airtable.

2. A purpose built tool. There are a number of purpose built tools for managing product feedback. Most of them are public voting boards (e.g. Uservoice). There are other options too like our tool Savio that are less focused on public voting boards but make it easy to aggregate feedback from different sources. For example, Savio makes it super easy to centralize feedback from your support tool either via our Chrome Extension or via out-of-the-box integrations with tools like Intercom and Help Scout.

This article lays out some ideas on how to think about the problem and provides more detail on different approaches.

Regardless of how you decide to tackle it you'll definitely want to have a tight system for centralizing customer feedback so you can make better product planning decisions and avoid the stress of feeling like stuff is falling through the cracks.