4
3 Comments

How I manage customer feedback for my bootstrapped SaaS

Another edition in my weekly "building a SaaS" blog. Bit less technical this time, as I look at how I fumbled around with getting customer feedback from the early private beta days up to now with actual paying customers.

The post goes into:

  • Using Hotjar and how it sorta worked for me.
  • Using Drift and why I was totally wrong about chat widget.
  • Using Github as a public roadmap.

All of this for $0.0

https://blog.checklyhq.com/how-i-manage-customer-feedback-for-my-bootstrapped-saas/

#fyi

  1. 1

    Thanks for sharing your experience!
    I'm gonna borrow a couple of ideas :)
    Question, though - do you use Drift on a free plan? Is it enough?
    Thanks!

    1. 1

      More than welcome, and please steal/borrow/use whatever you can find.
      I'm on the free Drift plan yes. For now it's more than enough.

Trending on Indie Hackers
I'll try out your product and give honest feedback 43 comments I make $100K+ ARR from my micro startups. AMA. 22 comments I've bootstrapped a DTC brand to $35K in revenue in less than 6 months. AMA! 22 comments Roast my Website 😅 (No-code Founder) 16 comments Struggling with conversions - any feedback appreciated 🙂 13 comments What is your dream data set? I'll try and get it for you. 3 comments