[How To] Build a Customer Support Tool on DronaHQ

Whether you are a customer success manager, sales head, or product manager, you will find your team spending time on manual tasks. This can be simplified if a customer-integrated tool connects the CRM to ticket management system to payment and refund system.

There are huge disconnects between day-to-day sales and customer support tools – Stripe, Shopify, Database, Email records, Notes, and so on. This results in delays, loss of productivity, and poor analytics.

In this article, we go over the process of building a custom internal tool for customer support teams.

Read more > https://www.dronahq.com/how-to-build-customer-support-tool-mongodb-zendesk/