I'm Valerian, co-founder and CTO at Crisp. Crisp is a customer support SaaS that sells a unified customer support product to customers worldwide (200k+ users!). We provide a chatbox, emailing, an helpdesk, a CRM, as well as a ton of integrations (Messenger, Telegram, Instagram, WhatsApp, etc.).
We started Crisp with Baptiste Jamin in mid-2015, bootstrapped a free product for 1 year before switching to a paid model, with simple unlimited-usage plans ($25/mth or $95/mth).
We mainly serve the startup and small companies market. Our goal is to allow everyone to run a first-class cross-channel customer support.
Given our scale, we've crossed interesting technical challenges over the time, from which we learnt a lot.
We were remote from day one, and never raised a cent of venture money. We quickly grew to ramen-profitability, before scaling our MRR to what it is today. We are now a 14 person team, distributed across the world, with an HQ office in France.
Ask me anything! :)
Note: Baptiste, my co-founder, may step in as well to answer some questions.