I just opened it and saw messages from weeks ago. Never got a notification on mobile or desktop or email. Nothing.
I lost the opportunity to have conversations with a few potential customers because of Drift. That's literally the problem they're supposed to solve.
Any alternative you'd recommend? Looking for something lightweight and reliable that doesn't collect user data.
I posted this on Twitter and reached out to Drift support too. I just want to know how this could happen. Was it me not seeing an option that needed to be turned on because of poor UX, or was it a technical issue?
Once they respond, I'll post an update here and on Twitter.