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11 Comments

Idea Validation - Whatsapp bot that confirms appointments for doctors

I have a doctor friend who told me that her secretary spends a lot of time sending Whats app messages to clients who have appointments to check that they will attend. This seems like a very repetitive mechanical task that could be automated with a simple bot. Any thoughts ?

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    do this. my doctor, dentist and vet need it :)

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    Idea is nice although I think WhatsApp wouldn't work since automated messages are against their ToS.

    1. 1

      Thanks for the comment ! I will research more about alternatives to WA

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        With WhatsApp API you can do it. Now WhatsApp API allows automated messages.

  3. 1

    Hi Andres,

    I know this is an older post but did you ever get to build the WahtsApp bot confirming appointments. I am in Brazil looking into building something similar. What kind of structure (languages, cloud) would you build it?

    Cheers

    1. 1

      You can check what we have here. https://tochat.be/
      We have a bookings tool that works very well and just does that.

  4. 1

    I'm assuming you are outside of the United States where WhatsApp is more prevalent. I think there is a play there however, I'm curious how you'd make it work for a backend. According to their API (https://www.whatsapp.com/business/api) they seem to cap the network traffic allowed. Do you then plan to allow any office to white label your product? Or use yours independently?

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      I am. I still have to figure out the technical details . I thought about WA because it is very used in my country but I might even try with sms for the prototype. Thanks for the comment! , its an important point.

  5. 1

    This is actually widely available here in the US (not WhatsApp but SMS based). Most doctors/dentists offices use an automated messaging system for appointment reminders. I don't know how many of them support WhatsApp, though, since it has relatively low usage in the US compared to other countries, so perhaps that can be your niche.

    1. 1

      I didn't know that! I think that's a good indicator that the concept works. I was thinking WA because it is very used in my country although from other comments I should first check the feasibility of using their api.

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    This comment was deleted 4 years ago.

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    This comment was deleted 4 years ago.

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      Thanks for the support ! I will definitely give it a shot and get more feedback

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