(P.S. This is quite a long one, thanks for bearing with me...)
I've been trialling a website host for one of my blog projects. Fairly early on (~ 1 month in), after careful research I hired a developer to help me go self-hosted and save a considerable amount of money.
Here's how it's played out:
Long story short, seeing as I've still been paying for Pro (and have kept it intentionally) I've been asking Support for help, and - once I cancelled last month's membership - I've noticed a clear "here's the information, go speak to your developer or ask your question in the forum". Interestingly, whilst they've known I'm self-hosted, this change in attitude has only really cranked up a notch since I cancelled (my membership has been paid for until the end of the month).
I've been told: Candidly: If you are going to pay a different company for hosting your site, then it is that company who you will need to ask for all your support needs about that site. This is not remotely unusual, it's literally how every single hosting service works. You can't just try and save money paying for a cheap host and then also try to rinse our support to still do everything for you to with no plans to pay for it - that's a complete pisstake.
I feel foolish at best, naive at worst here. Perhaps a lesson for the future. Though, again, they were more than happy to support me whilst I still have a (non-cancelled) Pro account...
Were my actions bad practice/etiquette?