Hey IH! 👋
Today Atlassian acquired a small venture-funded startup in Boulder called Halp. Halp has built a light-weight, Slack-first helpdesk tool for teams. From what I can tell, Atlassian acquired them to fill a void that their existing product offering (Jira and Jira Service Desk) isn't catering to with light-weight use cases.
Curious to hear what the community thinks about big companies acquiring competitive tools to what you're building. Do you see it as validation? How have you leveraged these initiatives for the projects you're hacking on?
For context: Obie is a Slack-first knowledge base product that brings answers where questions are asked. If an answer or an article cannot be found, Obie will create a ticket and send it to an existing helpdesk system (like Jira Service Desk).