Calling credit card phone support is just annoying.
They force me to listen to all the menu choices, while most automated services are already available online; if I had that resolved, why would I call? In most cases, except for activating cards, something can't be resolved online that requires a phone call from a real person.
The phone menu choices are so outdated, still assume people who need reminders to handle it online. It wastes so much time--collectively, it probably kills no less than the productivity loss stuck in traffic (my guesstimate, maybe off, but you get the point).
I understand call center is expensive to the companies, but there is nothing wrong with allowing a shortcut to a real person and stopping forcing people to listen to the stupid menu choices.