I recently launched a paid community for Soapbox Project (dot org) and we make social impact easy for busy people. A few people requested a free trial so we have a 14-day one in place. You don't need to put a CC down upon signup, and that's increased our growth noticeably, but it's also resulting in dropoffs and people not going back to update their info + not making an intro post or engaging in any sort of way.
Basically, I'm being ghosted by about a third of the subscribers.
How do you balance making things CONVENIENT for your users/members while still giving them incentives to commit to your community/product/etc.?
Asking specifically for people with paid offerings please!