While doing customer service, most of the chats I have on SEOwl is about issues or a customer having questions.
But today I received a different kind of message from one new customer :
It felt so great.
That acted as a reminder that the majority of your users, even (and I would say especially) if they are happy with your product, will remain silent.
That can lead to a biased, negative view of your product when everything you're dealing with in a day-to-day basis is about issues and incomprehension.
But that's not the reality. You're only seeing your product through a very specific angle. So take the time to step back and appreciate the other aspects : people using your product and the rare occasions where they express their appreciation.
Be mindful about the prism you're seeing your product through. Remember those kind words when you're feeling a bit down. Remember that most of your users will show appreciation through their acts (using your product) more often than using words
Cheers, take care of yourself and good luck for whatever adventure you're in 😉