I run www.nocknock.io a virtual tour creator app. I've been having problems getting traction for a long time and still struggling. Of the few subscribers I do have I'm very grateful, however, I think with any SaaS business you'll get these customers who have subscribed and is paying monthly but is not using the service. They've obviously forgotten about it and don't pay enough attention to their billing statments... I feel really bad about it so have now started removing them by pausing their payments on Stripe... What are alternative ways people handle this?