Community Building January 21, 2021

Rules used in SaaS for Teams to determine who in the team should be the admin?

M. Ali Kapadia @MAliKapadia

Hi all,

Trying to figure something out here.

What criteria or rules do you use in your SaaS for Teams Product to determine who in a team should be allowed to be the admin?

So for instance, if members of a company join your product, how do you determine who in that company is given the privilege to manage & delete the other members?

  1. 1

    Your discussion with @cyberbadger covers quite well the topic.
    I would just think in terms of 'customer UX' that no matter what, when an Admin (or Super Admin) gives admin privileges to another user, you probably want a message of some sort to warn them about the extent of the permission, including - as the case may be - letting them know that the new Admin could revoke their privilege.

    Generally speaking, you want to ensure that only Admins or Super Admins can create other Admins, not anyone else.

  2. 1

    Maybe I'm misinterpreting the question but it would seem that it would be up to the customer themselves who to make an Admin (other than the first Admin).

    1. 1

      So anyone amongst the non-admin customers get to nominate anyone to become the admin?

      1. 1

        Yes - usually there is some sort of Admin settings page that they can change what type of user a person is.

        1. 1

          Hmm so once a non-admin has converted a teammate into an admin, they shouldn’t be able to ‘dethrone’ them from being admins anymore.. right?

          In fact, once an admin has been created in a team, only the admin should then be able to create or dethrone admins.

          Am I following this right?

          1. 1

            Yes - and you can even have a 'SuperAdmin' who is the only person that can change people in and out of Admins. Up to you at this point in how you create the logic.

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