Task Mining is the method that allows your business to capture your resources’ actions as they perform them, so the actions can be analyzed and provide you with tons of data to transform your business.
Tasking mining provides you the level 4 & 5 details. It is everything your resources do to create a sales order, see if the customer needs added or associate the sales to an existing customer, etc. This data is the true cost of doing business. Why? It’s because this is what the resources your paying are doing data in, day out.